Virtual JA Job Shadow Overview
Below you will find the overview for the virtual JA Job Shadow at The Broadmoor. During the next few hours, you should complete steps 1 and 2. You should watch at least TWO videos from step 3, but JA encourages you to watch all Deep Dive videos. Lastly, check out some of the supporting documents, links, and additional videos that The Broadmoor has provided.
Before starting any of the videos, you should open your virtual JA Job Shadow Student Guide. This is where you can take notes throughout these videos and take the most away from this experience. For this event, please complete the full student guide document. The only section that should be skipped over is called “Scenario Challenge.” Remember – if you hear any terms or words that you are not familiar with, write those down! You can then review the additional documents the company has sent over to see if they cover those words you don’t know. If they don’t, it is your turn to do your own research!
Now let’s get started!
Step 1 – Company Overview: The Broadmoor has remained one of the most recognizable and celebrated hotels in the world. They began welcoming guests in Colorado Springs in 1918. The distinctive blend of history, luxury, and genuine hospitality has made them the longest-running consecutive winner of both the AAA Five-Diamond and Forbes Five-Star awards. They continue that legacy with an unmatched selection of accommodations, activities, and experiences that invite guests to immerse themselves in the beauty and traditions of the American West.
Below you will find a few resources to help kick off this virtual event! Check out more details about what The Broadmoor is all about by clicking their website or watching a few videos about the history of the hotel. Once you have done a bit more research, head over to the company overview and tour.
- The Broadmoor Website
- Company Welcome & Overview
- Krista Heinicke – Public Relations & Communications Manager
- Visit The Broadmoor – Check out this video to see why you should come visit the hotel!
Step 2 – Employee “Day in the Life”: Now that you know a bit more about the mission of The Broadmoor and what their historic hotel looks like, it is time to meet some of their employees! Check out these “Day in the Life” videos to get more insight into their roles and how they help make the hotel function. Take notes on some of the amazing things these individuals do day to day at a high level. You will get to hear more details and career journeys in the next step.
- Jamie Singer – Concierge Supervisor
- Kelley McCann – Chef De Cuisine
- Ted Johnston – Assistant GM, Pikes Peak COG Railway
Step 3 – Department Deep Dives: You’ve now heard about what possible job opportunities exist and experienced the day-to-day of some of the employees at The Broadmoor, but how does one have a long career in this industry? Several of our volunteers have recorded a video to walk you through their days, give a feel for what their job entails in greater detail, and provide additional context about their overall career journey! Click on their names to watch each Deep Dive video.
- HR & Recruiting Overview
- Check out this recruitment video that The Broadmoor uses to attract international individuals to work on site!
- Ann Alba – Vice President & Resident Manager
- Frank Grant – Director of Housekeeping
- Michael Sartori – East & West Course Superintendent
Step 4 – Additional Resources: Congratulations! You have just finished our virtual JA Job Shadow! It wouldn’t be an actual event if you didn’t get some handouts! Below are some additional resources provided by The Broadmoor. They give you a bit more information on the hotel’s history, what they do, and also provide some more context on some of the things mentioned throughout the videos.
- The History of The Broadmoor
- Historic Hotels of America – The Broadmoor
- History of Spencer Penrose
- The Broadmoor Site Map
- Photos of The Broadmoor
Questions? If you have any questions about what you saw during the videos or questions for any of the volunteers that spoke, please provide those to your teacher. Your teacher can then provide those questions to their JA representative.